Our contact details
Name: Samantha
Address: 7 Twickenham Close, Hull
E-mail: admin@thesparklingwaxco.co.uk
Date: 01/07/2021
The type of personal information we collect
We currently collect and process the following information – Personal identifiers, contacts, and characteristics (for example, name, contact details, e-mail address, IP address).
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To allow us to receive, process and deliver your order.
- To allow us to process your payment or refund.
- To discuss your order with you.
- To send you in-house marketing information – When you provide consent, i.e. newsletters.
- To determine when and how our site is accessed i.e. City, Browser, Device.
We also receive personal information indirectly, from the following sources in the following scenarios:
- We use analytical software to enable us to monitor the use of our website, we do this to improve the website and monitor traffic/usage.
We use the information that you have given us in order to:
- Update our records and maintain your account with us.
- Keep a record of when and why you contact us.
- The prevention and detection of fraud and abuse on the website.
- For statistical purpose – To improve our website and product offering.
- To enable third parties – social media companies, e-mail/ISPs, to carry out their duties and provide us with information on our marketing campaigns.
- To protect our assets, customers, and people.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
Your consent. You are able to remove your consent at any time. You can do this by contacting – admin@thesparklingwaxco.co.uk
We have a contractual obligation.
We have a legal obligation.
We have a legitimate interest.
How we store your personal information
Your information is securely stored.
We keep all personal information for as little time is necessary, We will then dispose your information by anonymising your data so it can no longer be directly linked back to you but still provide us with data that could be used for analytical and reporting purpose.
All transaction data is kept for 6 years to ensure we meet our accounting and legal obligations.
If you close your account or withdraw consent your information will be held for up-to 12 months to allow us to deal with any disputes that may arise in that time.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at admin@thesparklingwaxco.co.uk or via the Contact Us form if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at admin@thesparklingwaxco.co.uk or via the contact us form on the Contact Us page.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk